REFUND POLICY

To be eligible for a return, your item must be defective or damaged when you received it. You’ll also need the receipt or proof of purchase. We do not do returns if you ordered wrong size or color. 

 

We have a 7-day return policy for damaged or defective items, which means you have 7 days from receiving your item to request a return. 


To start a return, you can contact us at nar.nation25@gmail.com. Please note that returns will need to be sent to the following address: [nar.nation25@gmail.com] latest 7 days from receiving item and no later.

If your return is accepted, we’ll send you instructions on where to send your package. Customer is responsible for shipping item back. We do not pay for return shipping or refund shipping. There will be a %25 restocking fee. Also if an Item is sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nar.nation25@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our products are made to order. Therefore there is no returns. Only when your item arrives damaged or defective.  

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchange is only for defective or damaged items. Please contact us when you get your item and notice it damaged or defective. You have to contact us within the 7 days you receive your package. We will exchange your item once you ship back damaged/defective item. Buyer pays for return shipping.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nar.nation25@gmail.com.